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F.A.Q.

SHOPPING FAQs

 

 

HOW DO I PLACE AN ORDER?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Add to Cart” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

 

WHAT SIZE SHOULD I GET?

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian sizes and may run smaller against US/UK sizes.

 

CAN I CHANGE MY ORDER?

 Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

 

WHAT ARE YOUR PAYMENT METHODS?

We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.

  

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

 All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

 

YOU SAID FREE SHIPPING BUT I WAS CHARGED WITH SHIPPING COST (DISCOUNT RELATED CONCERNS)

To avail any discounts and/or free shipping offer, kindly enter your Discount code(s) at the Discount bar during Check Out. In the event that you forgot to enter your discount code but would still want to avail it, please contact us immediately so we can assist you.

 

 

Shipping FAQs

 

WHERE ARE YOUR ITEMS SHIPPED FROM?

Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.

 

HOW MUCH IS SHIPPING?

It depends on the product weight, size etc. Usually we pay the shipping for you, so it is free for most of our product.

 

DO YOU SHIP INTERNATIONALLY?

Yes we do offer international shipping

 

HOW LONG DOES MY PRODUCT TAKE TO ARRIVE?

It usually takes 2-4 weeks, in odd situations 5 weeks.

 

HOW DO I TRACK MY ORDER?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

 

For further assistance, please contact our Customer Service through submitting a ticket at our website.

 

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE… WHERE’S MY ORDER?

Since our products are not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.

 

 

Ordering

 

I MADE A MISTAKE ON MY ORDER (ADDRESS, SIZE, ETC)… CAN I CHANGE IT?

If this happens to you, just email us at support@makeitnano.com as soon as you can and we MIGHT be able care of it. However, we can’t make any promises because we start the shipping process as quickly as we can after you order.

  

 

Payment

 

WHAT PAYMENT METHODS CAN I USE?

We accept all major credit cards and Also Paypal payments